Satisfaction with the Program Planner improved slightly in 2025, but key features like navigation, accuracy, and ease of use remain poorly rated.
- Unit Visibility: 35% (
2%)
- Accuracy: 34% (
2%)
- Flexibility: 33% (
2%)
- User Guides: 20% (
4%)
- Navigation: 16% (
5%)
- Ease of Use: 17% (
5%)
Students find it confusing and hard to use, especially on mobile devices. Many prefer the old PDF format, not because they resist change, but due to usability issues of the new system. Suggestions included clearer information on course availability, better support for complex degree programs, and alerts for enrollment errors.
Student satisfaction with Food Services and Retail rose 20% between 2023 and 2025, reflecting positive changes. However, the area still has room for improvement.
Over the past three years, students have consistently raised concerns about the cost and quality of food on campus. In 2025, almost 60% of students felt campus food was more expensive, and almost 40% believed it was lower quality than external alternatives.
Over the past three years, students have consistently raised concerns about the cost and quality of food on campus. In 2025, almost 60% of students felt campus food was more expensive, and almost 40% believed it was lower quality than external alternatives.
Overall satisfaction with Timetabling & Enrolment has seen a slight increase, rising from 67.6% in 2024 to 69.5% in 2025. However, satisfaction with the associated platforms, MyHub and MyTimetable, has steadily declined over the past three years.
When asked what would improve their experience with Timetabling & Enrolment, students highlighted the following priorities:
When asked what would improve their experience with Timetabling & Enrolment, students highlighted the following priorities:
- A wider range of class times available on the timetable.
- More detailed information about the enrolment process.
- Clearer information about how timetabling works.