Overall Satisfaction — 2025 SFUN Report

Student Feedback on the University of Newcastle (SFUN) 2025 Report

SFUN 2025 Report

Overall Satisfaction

As a new initiative in 2025, students were asked to rate their university experience. The results were overwhelmingly positive, with more than 80% rating their experience as either Excellent or Good.

Those that said their experience was ‘Good’, ‘Fair’ or ‘Poor’, identified the single most important element that could improve their experience: 

Non-academic Priority Areas: on-campus access to food and beverages, followed by the enrollment process.

Academic Priority Areas: Clearer explanations of coursework and assessment requirements, followed by increased engagement from teaching staff in the learning process.

83.6% Overall Satisfaction7.2% since 2024The results show that most areas reported over 80% satisfaction, with many showing notable improvements from 2024 to 2025. These results are a testament to the incredible work happening across our University. 

HIGHEST RATED AREAS
• Safety and Security 93.1% satisfaction
• Library (average) 91.6% satisfaction (9% since 2024)
• Personal Support Services 90.2% satisfaction (15.7% since 2024)

KEY AREAS FOR IMPROVEMENT
• Program Planner 66.3% satisfaction ( 5% since 2024)
• Food Services and Retail 67.4% satisfaction ( 2% since 2024)
• Enrolment, Timetabling & Exams 69.5% satisfaction (2% since 2024)

Biggest Improvements:
Overall Satisfaction 2023 - 2025

International Student Support Services
Increased by almost 40% over last 3 years.

Over the last 12 months, International Student Support Services has actively worked to improve the student experience through:

Improved visibility and availability: The International Student Drop-in Service is purposefully located where our international students are to make it easier for them to seek advice and support. A direct appointment booking system exists for international students to ensure availability for one-on-one private consults with International Student Support Officers.
Increased Engagement: the International Student Support team collaborates with academic and professional staff to share expertise and advocate for the needs of international students, providing a central point of contact for students and staff so that we improve student outcomes and strengthen our cultural capability.
Building Community: NUmates provides opportunity for international students to create social connection and friendship and has more than 1000 international students in the program.

Careers Service
Increased by almost 30% over last 3 years.

Over the last 12 months, Careers Service has actively worked to improve the student experience through:

Peer Engagement: Career Peers deliver short in-class talks at the start of each semester, boosting student awareness and engagement through relatable, peer-led support.

Events Strategy: A mix of large and cohort-specific events effectively connects students with industry, drawing strong attendance.

Canvas Modules: Tailored Career-ready Placement modules help students navigate placements and develop their professional identity and employability skills.