SFUN 2025 Report

Digital Experience




85%
of students express overall satisfaction with the University’s digital experience.
by 3.5% since 2024
However...
satisfaction with digital technologies (to 84.1%) and on-campus technologies (to 84.7%) improved. 



Key areas of improvement

Dissatisfaction increased across all software, with multifactor authentication (MFA) receiving the most criticism (27.5% satisfied). Notably, satisfaction with campus Wi-Fi has dropped consistently over the last three years, reaching a low of 26.6% in 2025.

Learn how feedback shapes your student experience 
Report published by:
Strategy, Planning and Performance

Student and Staff Insights
surveys@newcastle.edu.au
CRICOS Provider 00109J