SFUN 2025 Report

Digital Experience




85%
of students express overall satisfaction with the University’s digital experience.
by 3.5% since 2024
However...
satisfaction with digital technologies (to 84.1%) and on-campus technologies (to 84.7%) improved. 



Key areas of improvement

Dissatisfaction increased across all software, with multifactor authentication (MFA) receiving the most criticism (27.5% satisfied). Notably, satisfaction with campus Wi-Fi has dropped consistently over the last three years, reaching a low of 26.6% in 2025.



The WiFi in the resident towers has been improved with the rest of the accommodation precinct scheduled for the end of 2025. They continue to research and identify drop out zones across our campuses.

Learn how feedback shapes your student experience 
Report published by:
Strategy, Planning and Performance

Student and Staff Insights
surveys@newcastle.edu.au
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