SFUN 2025 Report
Communication and Advice
Overall satisfaction with Communication and Advice
(
However...
Satisfaction with specific areas fell below the 50% satisfaction mark.Key areas for improvement:
• Program advice (41.9%)• Enrolment procedures (47.7%)
• Fee advice (41.9%)
Student Experiences with AskUON
The majority preferred face-to-face service (72.2%), followed by phone (58.5%), email (48.7%), and web search (42.2%).Students highlighted several main concerns, including: